If a booked treatment is cancelled without notice or changed on arrival, the full cost of the booked treatment must be paid. In the event that your therapist or stylist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist or stylist if available. In the unusual instance where we may need to cancel your booking, we will endeavour to contact you by telephone and/or email. Certain treatments require a patch test at least 24 hours prior to treatment. Please inform us if you require your treatment to be downstairs.
Please arrive 10 minutes prior to your appointment.
We accept all major credit/debit cards and cash. Prices are subject to change without notice.
We would ask clients to provide, where possible, at least 24 hours notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the salon during opening hours on 01432 341488 (Health & Beauty) or 01432 262860 (Hair).
If you are cancelling out of salon hours you may cancel by email at firstname.lastname@example.org We would like to advise you that in booking an appointment, that you are reserving a therapist or hair stylist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists and hair stylists, who rely on a busy schedule for a rewarding career.
Clients will be charged for the time reserved regardless for the reasons of cancelling (unless at least 24 hours notice is given). If we have sufficient notice of cancellation we can open up the appointment to awaiting clients.
The management reserves the right to use their discretion in exceptional circumstances in regard to the above.
Vouchers are valid for six months from the issue date stated on the voucher and can be redeemed against any treatments, courses or products. Please note if redeeming this voucher against a treatment, then the chosen treatment has to be carried out within the six month period from the issue date stated on your voucher. We highly recommend booking early to ensure an appointment at your convenience and to avoid any disappointment. Gift vouchers cannot be refunded.
Vouchers are valid for six months from the issue date stated on the voucher and can be redeemed against any hair services or products. Please note if redeeming this voucher against a hair service, then the chosen hair service has to be carried out within the six month period from the issue date stated on your voucher. We highly recommend booking early to ensure an appointment at your convenience and to avoid any disappointment. Gift vouchers cannot be refunded.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to come in for a consultation prior to booking a treatment. You may be advised to check with your GP before your beauty treatment is carried out. When you arrive for your first treatment you will be asked to complete a short registration document to highlight with the therapist or hair stylist any health issues you may have. Pure Emporium reserves the right to terminate any treatment after consultation.
For clients with serious illnesses, we may ask you to provide a letter from your doctor to say that you are able to receive a specific therapy you want to avoid termination of the treatment.